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If you are a law enforcement agent or emergency responder who is authorized to gather evidence in connection with an official investigation or to investigate an emergency involving the danger of serious physical injury or death, you may request records from Roku. Requests to Roku regarding a claim or investigation may be made only by governmental entities authorized to obtain evidence in connection with official legal proceedings. Unauthorized requests will be subject to prosecution. By requesting information, you acknowledge that you are a government official making a request in an official capacity.
*** ROKU WILL NOT PROCESS ANY REQUESTS FOR INFORMATION WITHOUT A SUBPOENA ***
Law enforcement officials may use the contact information below to submit a request(s). A valid subpoena issued in connection with an official criminal investigation is required to compel the disclosure of basic subscriber records, which may include: name, length of service, credit card information, email address(es), and a recent login/logout IP address(es), if available.
Roku accepts subpoenas or other legal services of processes through Roku’s national registered agent, Corporation Service Company (CSC). Subpoenas or other legal processes may also be served via the contact information below.
The law department does not respond to or assist with general customer inquiries. All non-legal requests should be submitted through our Roku support.
For legal correspondence only, please contact:
General Counsel
1701 Junction Court, Suite 100, San Jose, CA 95112
generalcounsel@roku.com
Phone number: 408-556-9391
Fax number: 408-364-1260